Freshworks

How should IT staff react when they get the same repair issues and complaints one after another when equipment fails?

Freshservice provides ITSM/ITOM/ITAM/ESM solutions in order to help companies solve all their all internal communication and management concerns with its intuitive and user-friendly interface. 

1. ITSM work order management

Freshservice assisting IT in sorting out incidents/Tickets and speeding up the process, management and experience collection can reduce the occurrence of problems and even prevent problems automatically.

2. ITOM operation management

When there is an important equipment failure, a warning message will be sent to notify the person in charge to deal with the problem immediately by integrating a third-party app. 

3. ITAM Asset Management

By downloading the discovery program, employees' computers can be automatically scanned, and software and hardware information can be captured in Freshservice for management. Inventory management, inventory ownership, contract management, PO management, order arrival date and quantity can all be stored in Freshservice. 

4. ESM Enterprise Service Management

IT staff can receive, review, and then transfer the needs to the relevant department on a single platform where internal employees can submit repair work requests, software and hardware asset applications, and.