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Be Truthful: Use content directly from your security and compliance program

The best way to answer a question is by sharing information directly from your security and compliance program (should you have one…and you should). Share a control and/or policy document that describes how you do something. You should try to avoid making up custom answers for a question because it is difficult to keep track of the nuances in each answer in the future, in case a customer asks you about it down the line.

If you don’t have a control or policy, but it’s in your roadmap, state that, along with an approximate timeline on when you will adopt the new controls and policies. Always expect the customer to ask for proof, so don’t make up an answer you cannot back up with evidence.